FREQUENTLY ASKED QUESTIONS

Can I choose my own lace?

Yes! We send you many styles of lace to choose from for custom design dresses. For our designs, we do not however, send lace options.
Do you offer refunds?

Once we receive a deposit on your dress, we start work immediately, such as drawing and designing. All deposits are non-refundable.
Do you ship outside of the U.S.?

Yes we do! We ship anywhere in the world. Shipping costs do vary depending on what country you reside in.
Will I need alterations since my dress is custom measured?

Yes! Often times our weight fluctuates. In addition, the only way to get an accurate fitting is by having the gown taylor made. We always add a few inches just in case, especially if the gown is form fitting.
Do you offer alterations at your shop?

We do not. However, we will refer you to the seamstress near our shop that does a fantastic job at affordable prices!
How long does it take for a dress be to made?

For custom designs, please allow up to 6 months. For one of our designs, generally it takes 12 weeks. All Ricca Sposa gowns take roughly 12 weeks to complete and are custom made to your measurements.
What days of the week do you offer custom designs?

Custom designs are offered exclusively on Sundays only. We only offer custom designs for this day so that you can take your time and not feel rushed (regular bridal appointments approximately 2 hours). We also offer Sunday appointments for private parties! You will have the place exclusively to yourself and will have plenty of time to try on our gowns without feeling rushed! A $500 deposit is required for booking a custom design or private party try-on. Call or email us today to find out more information on our custom designing services!
Do you offer Prom Dresses?

We are excited to announce that we are now selling prom dresses to try on for purchase. We will have 75 different styles of dresses available for purchase. We are by appointment only and our prom slots are available for 1.5 hours. Call or email today for an appointment.
Do you offer Mother of the Bride or Groom dresses?

Yes! We carry many different styles to try on for purchase and if it's not the right fit, no worries. We can order your size, and it will be dropped shipped to your address! Our MOB/MOG time slots are for 1.5 hours. Call or email us today for an appointment!